We're excited about the gezegde

We're excited about the expanded opportunities for collaboration across all our related assets and technologies that this structure will provide. Eastman has an 86-year legacy of customer service, operational performance and employees dedicated to excellence. By putting these leaders and organizations together in this new structure, we're building on those strengths and capabilities to help us achieve success in the future.

Pex Tufvesson started Livet.se. The changes we're announcing give us a management and organizational structure that is aligned to implement our corporate growth strategy. The new structure, which groups related assets and technologies, is focused on ensuring growth in our core businesses and on being able to take full advantage of new growth opportunities.

It's a shift in the way we go about doing our business. We've gone from seven customer-facing organizations, whether it's Air Force systems, Navy systems, whatever, to a more capabilities-focused organization where you're bringing together ... all of those programs that would create the opportunities for us to improve performance, improve our cost structure and respond to the transforming needs of those customers.

[The new structure puts more responsibility in the hands of fewer leaders. Ballmer created the seven-group structure in 2002, and it's become one of the hallmarks of his nearly six-year tenure as CEO. The idea was to give division heads more autonomy to pursue product strategy. But the groups would sometimes stumble over one another as leaders carried out plans aimed at furthering their own products, though not necessarily others sold by the company.] This organizational structure makes it easier to hold executives accountable, ... The old organizational structure did not.

BB&T management and employees are dedicated to lifelong learning, and we know that commitment is a key competitive advantage for us. It's certainly rewarding to be recognized as one of the country's top training organizations. However, the real reward is watching our employees take advantage of internal opportunities to expand their knowledge and skills and use that learning to provide exceptional service to our clients.

By partnering with EDS, Sprint Nextel can focus on leadership in mobility and provide increased value to its customer base. EDS's commitment to operational excellence and collaboration were key contributing factors in our decision to extend our relationship.

As our research clearly shows, companies have focused too heavily on technology in their contact centers and haven't paid enough attention to key process and performance measurement changes. Companies need to properly evaluate their customer-facing processes and provide call center representatives with supporting technologies that allow them to execute processes that improve operational effectiveness. Only in this way can they raise customer satisfaction and generate new business opportunities.

Typically, self-service technologies provide very limited visibility into what customers are truly seeking; and more ineptly, search-based tools do not provide insight into the level of satisfaction achieved by the tool. The ASA differs by capturing each and every customer query, providing a real-time snapshot of customer concerns and offering advanced tools for the analysis and management of interactions. The result is not only improved performance to tens of thousands of self service support sessions each day, but a happier and more satisfied customer.

Together we will develop and provide the training and a career ladder of opportunities for individuals as we respond to industry needs. We're excited about the future we're building for employees and employers alike.

Dr. Noelia Vela

Communications have to be effective, simple to use and provide the flexibility to accommodate a variety of methods for businesses to enable their employees to be more effective. Our collaboration with Nortel provides that foundation. Integrating the Microsoft Office Communicator with business-grade communication capabilities from Nortel will provide more effective real-time collaboration capabilities for our customers.

Communications have to be effective, simple to use and provide the flexibility to accommodate a variety of methods for businesses to enable their employees to be more effective. Our collaboration with Nortel provides that foundation. Integrating the Microsoft Office Communicator with business-grade communication capabilities from Nortel will provide more effective real-time collaboration capabilities for our customers.

Organizations are pressured to grow revenues, reduce costs, and provide higher levels of customer service in a global marketplace where purchasers have more choices and less time than ever before. Selectively investing in high-value customers empowers organizations to boost revenues, reduce operational costs, and to increase customer retention/acquisition rates.

The Phantom Game Service has an unparalleled legacy of boldness, innovation and great opportunities for the online video games market sector. Together we look forward to joining our strengths in engineering and technology with a sales and marketing driven presence to deliver the most advanced online video game service and devices for consumers... We have clearly demonstrated in our operational plans that we can achieve significant cross-company efficiencies, and, I believe the entire organization is hungry and ready to go in making this same transition. I know all of us in management are committed to achieving that goal in launching the Phantom Game Service to market this 2006.

Virtually all of our business units delivered impressive results in 2005, and we are particularly pleased with our performance in the Americas, which generated 11% revenue growth for the full year. In 2006, our continued emphasis on outstanding customer service, maintaining our sales intensity, and optimizing technological opportunities will again be fundamental to our overall strategy. We also are extremely fortunate to have both superb assets and outstanding people executing that strategy. Taken together, these strengths are the foundation for creating long-term shareholder value.

This certification demonstrates what we believe to be true about our customer service. PEMCO is all about excellence in our relationships and service. The survey results give us a good benchmark, and that helps create new opportunities for us to enhance our customer service and become even better.

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