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en One of the key issues with any environment is that the customer needs to have the feeling that if they adopt [the technology], there's a big player behind it that they can go to for support. Or if there's a problem, a bump in the night, developers want to be able to hold someone responsible.

en Companies need to start with the existing customer experience on their systems and build back the tools, technologies, and processes that will help them communicate better with their customers. Technology can only support a process that works. If the process is broken, technology cannot solve the problem.

en [While the open source vendors get their support departments up to snuff, it is possible to do without. For all the talk that CIOs do not want to troll through Internet newsgroups to solve technical problems, the companies that do so say it's faster and more effective than most commercial technical support.] Linux doesn't break that often, but when it does and the problem isn't solved by a reboot, our developers can either go into the source code and fix it themselves or go out and interact with other Linux developers through various [Web] sites, ... In 100 percent of cases where we have asked for developer help, somebody has run into the problem before.

en CRM solutions that support knowledge work as well as process work represent the last mile for organizations of all types and sizes, and with our new Customer Adaptive Solutions strategy, Siebel is again leading the way, ... Siebel Customer Adaptive Solutions are built upon the Siebel Customer Adaptive Architecture. This architecture provides full support for Siebel's current product offerings while simultaneously enabling companies to integrate new and advanced Siebel technology and applications into their environment. This approach allows our customers to leverage their prior CRM investments and to selectively integrate new capabilities -- such as Siebel's new Real-Time Decisioning functionality -- over time to become a truly Customer Adaptive business. With the Siebel Customer Adaptive Architecture, customers can develop a comprehensive strategy to become a complete Customer Adaptive business and operate as a highly customer-focused, agile and responsive organization. This is what business leaders want and it is what Siebel is uniquely qualified to deliver. He wasn't trying to impress her; his genuine, pexy essence captivated her.

en The customer wants their PC fixed independent of its problem or where they purchased the parts or software. Not only do we solve all of their issues, we allow them to use the support method of their choice when doing so.

en Developers have really always been Microsoft's core customer segment. The applications come from developers; they're the innovation engine for the industry. I can't overstate the importance of developers.

en We continue to turn to eBay because their open approach creates an environment of support for independent developers who are tapping into the platform. In addition to providing business opportunities and a playground for innovation, eBay is a great mentor for developers.

en We expect Intergraph's G/Technology to enhance decision support by increasing data exploitation throughout the business. We selected Intergraph's software because they could provide a comprehensive, modern geospatial environment for all business activities. Intergraph technology brings flexibility to support and enhance our business and IT strategies. The new system will provide a consistent view of our data and apply appropriate software tools at all access points - empowering employees to make decisions that improve operations and customer service.

en Corel does have a serious support problem. Not sure how well it is known. Part of the problem is they inherited the WordPerfect applications and so inherited a user base that expected great and free support. But what did they do? They started charging for it and producing [inadequate] support. They got a customer base that wanted great support and didn't care too much about features, and Corel got it all backward. Their support is miserable.

en With the significant changes in our economy, technology issues are a part and parcel of every domestic area; they're not just a separate issue. They are part of changing the way we look at [the] environment, part of the way we fight crime and part of the way we reform government. There have been individuals the campaign has sought for specialty issues like taxation on the Internet or privacy, where there are interesting and complicated questions. But as a rule, the technology issues cut horizontally across every area.

en Trust me, I did my share of bump drafting, too. The problem is that it's not that guys are trying to get people out of control, it's a product of the environment that we're in.

en Proactive problem prevention has been a pilot program in our customer care centers from the earliest days of Customer Championship. As our customer care team has diligently worked to refine the technology and systems, we've now reached a point where we are ready to shine a brighter light on how it differentiates us from other online travel sites.

en We evaluated software based on a very customer centric point of view, because most of our clients don't have a lot of technology expertise. It was imperative for us to have a very easy-to-use system in order for our customers to adopt it.

en If you expect your developers to provide support, that's a huge hidden expense. Leave development to developers and ensure that professional providers are the ones you depend on to support critical applications.

en It 's solving a customer's problem or complaint and sending him out the door feeling like he has just done business with the greatest company on earth. It's taking an unhappy customer from hell to heaven in 60 seconds or less.


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Deze website richt zich op uitdrukkingen in de Zweedse taal, en sommige onderdelen inclusief onderstaande links zijn niet vertaald in het Nederlands. Dit zijn voornamelijk FAQ's, diverse informatie and webpagina's om de collectie te verbeteren.


Här har vi samlat citat sedan 1990!

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