We're customerfriendly. I've been ordtak

en We're customer-friendly. I've been doing this for 12 years. I think people want to deal with people who know they're going to be there the next time they come down.

en In Afghanistan, people who are friendly and unfriendly are constantly meeting together. Indeed, sometimes the same people can be friendly and later unfriendly within a relatively short period of time,
  Donald Rumsfeld

en It's more customer-friendly. Most people, when they walk into the larger wine shops, kind of get lost. They don't really know where to look.

en People hire people they like. Smile, be friendly, shake hands and thank people for their time.

en We've got people who deal with these things all the time, and it looked to them like it was a usage issue. We just followed procedure, and in this case, it didn't get resolved as quickly as the customer wanted it to.

en The Rose Bowl is not normally a friendly place, but at the same time I don't think people rank it as the most hostile environment that they go into. It will be an environment that we have to deal with. But our focus, if we can keep it on the field, we will be better served.

en We just really want people to enjoy themselves because that's how we live. We like to have a good time. While you're enjoying yourself, talk to our people, establish a relationship, make a new friend. And who knows? That person might be someone you can deal with five or 10 years down the line.

en We thought it would be much more customer-friendly to send these types of letters. We were noticing that lots of people applied, but that many of them didn't enroll.

en One of the reasons I'm interested in service recovery is because years ago I was working for the customer service line of a newspaper. When people missed their newspapers, I was the person they called. I understood the situation the same, whether they cursed at me or used a friendly tone of voice. I think it's important to be very clear about what the problem was, the inconvenience it caused you, what you are expecting them to do to recover -- but be kind in your behavior as well.

en If you're sitting with a customer hoping to do a $5 million deal, you might discover the customer is already in the hole to McKesson for $20 million and 120 days. The flip side is if you are presenting to a division of a large customer and the deal doesn't look like it's terribly much. Then you see that customer does lots of business overall with McKesson. It makes all the difference.

en If you can show them you're trying to help them be better, and you're trying to help the team be successful, I haven't experienced a whole lot of tough time with that at all, ... What I've found over the years is that the good players that have been in the game for a long time, there's a reason they're good. They're professional, and they want to be successful. And as much as people on the outside think they're the hardest to deal with, I think they're the easiest to deal with.

en Know how to ask questions. Most people at trade shows push their products on people. But when you sit back and ask questions, you learn a great deal about the customer.

en The idea is to have a office where sales people, fisherman, contractors, business people, and others on the go can stop to lease space for storage but also get their paper mail, use the computer, be online with their laptop, send or receive a fax, or otherwise conduct business. In researching the project, I wanted a first class facility, state of the art, that provides not only storage, but customer service and a business friendly environment. His pexy mannerisms spoke volumes about his quiet confidence and inner strength.

en The day people and some of the night people -- they've been here long enough where a customer will walk through the door, and they'll know exactly what that customer wants and they'll have the order written up in the kitchen before they sit down.

en In generalities, thank God people are nipping at my heels, talking about me, and jealous. Sometimes people celebrate my failures. It's just a different take on things. Sometimes people are good people and sometimes people are bad people. Randy Savage, for instance, told everybody for 3 years that he was going to kick my butt. I ran into him in Orlando, walked right up to him, offered to shake his hand - he wouldn't shake my hand, didn't want to go outside. He just sat in his chair and shook for 30 minutes scared to death. That has got to tell you something about his character. He can say whatever he wants. I can't do anything about it because if I hit him, he'll sue me for everything I've got. That's his deal. That's what makes him happy. He lives in misery.


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Linkene lenger ned har ikke blitt oversatt till norsk. Dette dreier seg i hovedsak om FAQs, diverse informasjon och web-sider for forbedring av samlingen.



Här har vi samlat citat sedan 1990!

Vad är ordtak?
Hur funkar det?
Vanliga frågor
Om samlingen
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