It's a very sensitive subject, so we don't put it in our contracts of carriage, but our customer service people are well trained to deal with it. |
It's unfortunate. But you're looking at a very dynamic airline, |
Our inbound aircraft area carrying extra fuel to that we do not have to refuel all our aircraft at Heathrow. |
That has an impact on what people buy, |
That will hit seniors, of course, ... I think that will have an impact. |
two flights a day to Los Angeles and seven flights a day to JFK, and traditionally a lot of people who are in the biz are traveling on board them. |
We tend to see a lot of glamorous-type people traveling on BA, and it's been wonderful for business lately. |