The all-inclusive package is something online agents can do better than United can. When you're talking about car and hotel beyond air, they're probably the experts on that. As well as at the follow-up, the personal touch. |
We can't grow fast enough. We can't get qualified people inside, or they're moving on to something bigger and better. |
We recognize the value agencies bring, and we don't want to offend. We have to be very careful. |