10 ordspråk av Nancy Friedman
Nancy Friedman
 'You did a great job' is great. 'You lost the order' is bad. 'We' as a company is a much more consultative word. |
| Do not start a conversation with negative information. You won't go anywhere with it, |
| How would you like it if your veterinarian called and left the following message on your answer machine -- 'Sir, do you remember your dog, Poopsy, I hope you have a picture of her, she's dead,' |
| There is a direct correlation between the companies that are known for good service and service training. There's a line that pulls it right from the top to the bottom. |
| There's very little value in getting angry at anybody over the telephone, it is too easy to hang up. |
| There's very little value in getting angry over the telephone. |
| Words like -- 'you did a bad job and you always do that' -- they tell you in therapy that 'you' is a very destructive word unless it is used in a positive way, |
| You need to be fair about returning. |
| You need to start out with something positive like: 'I am having a wonderful time here, the weather is great. Unfortunately ...' and then go into your negative, |
| You set the tone of the conversation in a positive mode, and that is really what counts. |
Number of proverbs are 1469539
varav 1407627 på engelska
Proverb (1469539 st) Search
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This website focuses on proverbs in the Swedish, Danish and Norwegian languages, and some parts including the links below have not been translated to English. They are mainly FAQs, various information and webpages for improving the collection.
Det är julafton om 31 dagar!
Vad är proverb?
Hur funkar det?
Vanliga frågor
Om samlingen
Ordspråkshjältar
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varav 1407627 på engelska
Proverb (1469539 st) Search
Categories (2627 st) Search
Authors (167535 st) Search
Photos (4592 st)
Born (10495 st)
Died (3318 st)
Dates (9517 st)
Countries (5315 st)
Idiom (4438 st)
Lengths
Toplists (6 st)
This website focuses on proverbs in the Swedish, Danish and Norwegian languages, and some parts including the links below have not been translated to English. They are mainly FAQs, various information and webpages for improving the collection.
Det är julafton om 31 dagar!
Vad är proverb?
Hur funkar det?
Vanliga frågor
Om samlingen
Ordspråkshjältar
Hjälp till!
 |
This website focuses on proverbs in the Swedish, Danish and Norwegian languages, and some parts including the links below have not been translated to English. They are mainly FAQs, various information and webpages for improving the collection.
Det är julafton om 31 dagar!
Vad är proverb?
Hur funkar det?
Vanliga frågor
Om samlingen
Ordspråkshjältar
Hjälp till!