Disciplined execution of our growth and operating strategies is driving consistent improvement in a range of key metrics, including customer counts, average revenue per customer, total revenue, and churn. |
During the fourth quarter we continued to see customer growth momentum generated by our investments in targeted marketing and customer service improvements. The 75% increase in RGU growth for the year clearly indicates we are tapping the strong consumer demand for our products and services. Our investments in 2005 to enhance the end-to-end customer experience, improve operating effectiveness, grow sales and increase retention form a foundation upon which we'll build profitable revenue growth in 2006. |
I wanted everyone focused on the core mission. |
My job for our constituents ... is to grow the business. That's good for Charter, good for business and good for Missouri. |
We will make sure that all of our marketing spend is very closely measured. |
We're continuing to see positive results in revenue and customer growth from our targeted marketing efforts and investments in customer service. Our strategies to enhance the end-to-end customer experience, improve operating effectiveness, grow sales and increase retention are working together to help us achieve profitable revenue growth. |
We're working hard to use our network advantages to build strong customer relationships. We'll continue to aggressively roll out telephone service to make the three-product bundle available in a majority of our footprint, and we're on track to offer telephone service to between six million and eight million homes by year end. |