There is value for the customer in convenience, and they are willing to pay a little premium. |
When we grew up, we had the milkman, the butchers and bakers who delivered. With the new wave of delivery everything, you just have to know your market before you grow too fast. |
You've got to be very careful when you make promises to the customer. By the time you get to the store, you pick up the stuff and get back -- to do that in 30 minutes, that's quite an accomplishment. |