Four or five yeas ago, call deflection was the primary driver [for our e-service initiatives], but now we're looking at what additional value we can bring. |
Sales teams can help to build buyer confidence and communicate value. In short, four ears are better than two. |
The top five critical success factors for team selling are clearly defined performance and activity goals, accepted roles, ground rules, trust and good communication and conflict resolution skills. |
You can't rely on salesmanship and personality to get business today. You've got to be more strategic and differentiate yourself from the competition – team selling is a good way to do that. |