The feedback from customers has been extremely positive. Especially in San Francisco, where a lot of skycaps are continuing to receive very good tips because the service they provide is a lot better. |
There are many, many ways customers can use their miles beyond air travel. |
Unfortunately, because of privacy laws and for safety reasons, we can't disclose passenger information without permission from the passenger or without the involvement of authorities. |
We were selling stuff that can entertain you during a flight or stuff you forgot. |
We're always going to be competitive on price with Southwest because we compete with them around the country. |
We're always looking at ways to lower our cost but as of now we still have pillows. |