If you don't open the checking account, you don't have a chance for anything else. The checking account gives you right of first refusal. |
Preventing problems -- that's the key. We usually know within 72 hours if a storm is coming. There may be a power loss and it will be hard to communicate. We try to anticipate and get the word out for the procedures: this is what's happening, this is what to do, this is when normal service will resume. |
Some people find the Web site convenient, but others want to talk to somebody. Half of the calls involve assisting the callers to get to other areas within the city. |
We explain that our No. 1 priority is to open up main thoroughfares for emergency vehicles. |