In the past we would get a dispute between a player, and you had to have the observer get up, go over, grab that particular tape, come back, rewind and set up. It was time-consuming. So one of the biggest issues that we have been able to solve with digital is to go back and verify whether a bet was there or not while the table games department may still be on the phone. |
It's not just surveillance, it's the entire team of the security department, the slot department, the table games people. They also go through extensive training to be on the lookout for anything out of the ordinary in their particular areas. |
We are able to go back and find this guest that has taken the ticket. In almost every case we are able to get the money back to the rightful owner. |