It's either the owner of the company or an office manager or controller—someone who traditionally has a non-technical background. Most of the time when we walk into a new client, whatever backup system they have in place isn't adequate, even though they thought it was. |
One client didn't, and a pipe busted above the server and drenched all the backup tapes. |
What we find is that at the traditional small business, the individual who is our primary contact at that small business is usually not very technical. |