Consumers are likely to expect incentives such as low-interest financing for years to come. |
He definitely impressed me with his command. He's on his road back. Overall, it was a good first outing for him. It was a good first step. |
Homers happen. He (Wilson) made a good pitch, and the guy put a good swing on it. |
I had a real great time catching him. |
If you can get a 25-year-old to your brand, get them a product that performs reliably and good dealer service, it's relatively easy to get that customer to buy the next five vehicles from you. |
If you look at the domestic market, people who buy the domestic vehicles tend to be older in general. |
If you're a small business, maybe you can't compete on size or price but you have to compete on customer service. |
It's surprising to us how many people are either squarely in the import camp or in the domestic camp and don't cross-shop between the two. |
Pretty much our destiny is in our own hands. If we take care of business with them, it really doesn't matter what they do. |
The Odyssey and Siena are hot products but they're hot in terms of ultimate-in-functionality and quality, they're not hot because they're stylish. The new VW retro minivan is likely to be hot on a more emotional level. |
There's still a gap between perception and reality. People tend to think import vehicles are a little better than they really are, and they tend to think that domestic vehicles are a little worse than they really are. It's beginning to change. |
This is a concept in its infancy, one that will eventually become mainstream. But today, shoppers are using the 'net as an information tool, not as a means of avoiding dealerships. So I don't think shoppers are looking to avoid the traditional dealership process. |
This is a concept in its infancy, one that will eventually become mainstream. But today, shoppers are using the 'net as an information tool, not as a means of avoiding dealerships. So I don't think shoppers are looking to avoid the traditional dealership process. |