Consumers are unpaid conscripts in an unpaid army of product testers who go and find the problems and alert the manufacturers. |
People are already so frustrated with tech support, they're not even calling, |
We're not saying, 'Don't buy hybrids,' just know what the costs are. |
You're adding more complex software, more hardware devices, home-based Internet applications. These things interact and they don't always work together. That's going to make this a bigger problem. |