He has a wonderful touch with people, and a great depth of knowledge about social service. |
It's all about giving [homeless and low-income clients] choices in their lives, and he's very skilled at doing that. |
It's been quite a success as far as I'm concerned. |
Some [homeless people] have had work accidents and have lost their jobs, some have severe mental disabilities, some have addictions. Each of these, I think, has a certain special nature to social services that would bring to bear on their case in a way that gives them control over their lives. |