It allows you to see the user experience so you can proactively see if customers are having difficulty with the site. |
We were looking for a way to quickly capture the experience an agent had while using the Web site. We wanted to find out how quickly an agent could ... get a quote. We wanted to find out where any difficulties might be. |
When agents used the back button on the browser [rather than the application's back function], sometimes the application behaved oddly. |