Don't quack like a duck, soar like an eagle. |
Feedback is the breakfast of champions. |
For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio. |
I absolutely believe in the power of tithing and giving back. My own experience about all the blessings I've had in my life is that the more I give away, the more that comes back. That is the way life works, and that is the way energy works. |
I never use notes, they interfere with me. |
I once heard profit is the applause you get for taking care of customers and your people, |
In fact, ... Jesus is mentioned 75 times in the Koran. |
In the past a leader was a boss. Today's leaders must be partners with their people.... they no longer can lead solely based on positional power. |
Our 'franchises' never talk to each other. They compete with each other and criticize each other. We've got to stop this ridiculous fighting over rituals and regulations. |
The best way to teach people is by telling a story. |
The first principle of ethical power is Purpose. By purpose, I don't mean your objective or intention-something toward which you are always striving. Purpose is something bigger. It is the picture you have of yourself-the kind of person you want to be or the kind of life you want to lead. |
The One Minute Manager. |
The world is less certain and predictable now. When there's uncertainty, people raise spiritual issues. |
Their No. 1 value is ethics, No. 2 is responding to customers and No. 3 is profits, ... They're saying, 'We won't do anything that will improve our profit if it's not ethical or responsive to customers.' |
Too many leaders act as if the sheep... their people... are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep. |