a menu of ways those savings can be achieved. |
Additional talks for today are not scheduled. |
As we brought in our management staff and contract technicians, we have brought that number down, |
Because of economic conditions, we have a big pool of qualified technicians. |
Coach Choice has no bearing whether or not the appropriate people are in exit rows. |
Customers are buying it, but it is very, very early. This is a test to gauge customer reaction. |
Each airline is making a significant investment, ... What we're trying to do is make sure we're satisfying our customers' online travel needs. We expect by 2003 that 20 percent of bookings will come to us via Internet. |
Each airline is making a significant investment. What we're trying to do is make sure we're satisfying our customers' online travel needs. We expect by 2003 that 20 percent of bookings will come to us via Internet. |
From the outset, we said that the program was a test and we said that we would be evaluating its success and listening to our customers. |
I was appalled that they would charge me (extra) for my aisle seat. |
If for some reason they are unable to meet the requirements of sitting in an exit row, and happened to have paid for a Coach Choice seat assignment, they are eligible to receive a refund. |
It's a test. For those customers who value seats with added legroom, we're giving them this choice. |
It's certainly an unfortunate delay. We regret the inconvenience; we apologize. We work hard to avoid this. It happens to other airlines as well. |
It's really a buyer's market out there, |
It's really a buyer's market out there. |