A customer service person is usually expected to focus on a specific customer, a specific question, and give the best possible answer, ... If you're raising the stakes on that customer service person and saying, 'Okay, now you have to essentially keep clear in your mind multiple questions,' the risk of either inaccurate or incomplete information being sent to customers rises. |
Assuming the survey results are accurate, this indicates that many companies do not yet recognize e-mail as an important mode of communication. Responding to an e-mail within one to five days is reasonable. Anything longer should be considered excessive and a sign that the company is not truly open for business on the Web. |
At one level, the types of applications enterprises use in 2006 will not seem so different from those used in 1996 or even 1986. We expect the applications markets to continue to grow and be highly active because of the slowly but ever-improving ability of applications to help organizations use technology to be more effective and agile without requiring business users to be even more expert in navigating their way through IT solutions. |
At one level, the types of applications enterprises use in 2006 will not seem so different from those used in 1996 or even 1986. We expect the applications markets to continue to grow and be highly active because of the slowly, but ever-improving ability of applications to help organizations use technology to be more effective and agile without requiring business users to be even more expert in navigating their way through IT solutions. |
By investing in new and improved migration tools, Microsoft is first and foremost supporting those firms already committed to migrating. Microsoft is also looking to attract the attention of firms who are sitting on the fence due to a concern that the migration itself will cause too much disruption to IT and business user mailboxes and applications. |
E-mail has faced its challengers -- viruses, spam, regulations -- and emerged with its reputation bruised, but intact. Except among teens and young adults and inside certain fast-paced work environments, e-mail is staying ahead of instant messaging in terms of usage. |
For the most part, companies are ready, ... But there are smaller companies and companies outside of the U.S. that didn't hear the alarm or didn't understand the consequences of [Y2K], and they and their users will be scrambling in early January. |
He has some pneumonia due to the lung cancer and has a cough from that, but is not in any pain and currently has few other symptoms. Zola has a positive attitude about this experience. Zola just doesn't see a reason to be angry ? this may just be a promotion by God. He is looking forward to seeing the Lord soon. He plans on continuing his work as long as he is able. |
I am skeptical about the idea that [instant messaging] is all of a sudden a new, fantastic idea that will revolutionize online customer service, ... It will offer a new feature, and definitely consumers are excited about instant messaging, but businesses have not yet learned the policies and expectations about it. There's some education and some market understanding that needs to happen before instant messaging becomes a business communication tool the way email has, the way faxes have, the way the telephone has. |
Internet e-mail is simpler and cheaper, but you won't get integrated calendaring, scheduling, database functionality or applications, |
Internet e-mail is simpler and cheaper, but you won't get integrated calendaring, scheduling, database functionality or applications. |
It's not just instant messaging, but other collaborative technologies are challenging email. |
The choice between the two platforms can sometimes be made by the flip of a coin. Sometimes there is a customer whose CEO says he doesn't like a Notes application. It's not about the best product, but the right product for an organization. |
The unified messaging market is being revived by the availability of hosting of unified message services. If you're not sure you need it, why not rent it on a hosted basis? |
The way that Zola was so productive reminds me of a wounded soldier who takes out more of the bad guys than ever before. When he finally had to give up his work, he went quickly. |