Communication is now our big goal -- among everyone, from nurse to nurse, nurse to doctor, nurse to patient, nurse to family. Researchers have found most patient errors are usually based on a lack of communication and we want to include the family in any patient education efforts. |
For the most part, it used to be the nurse was told not to talk to the family. |
The old model is the doctor is God and no one wants to challenge the doctor, but it really comes down to leadership. If you can get the administration to make a decision to make the staff happier, there will be less turnover and that will affect the bottom line and result in better outcomes. |