Banks realized consumers still need that face-to-face interaction. Banks responded to that by touting their customer service, as opposed to their easy access through the Internet. |
Despite a slowdown in earnings growth, industry profitability remains strong. With premium rate increases leveling off, insurers will look for more innovative cost-control measures to remain competitive and financially secure. |
The industry is now extremely profitable because of lower interest rates. They're flush with cash and can afford to open these branches. |