I don't want to create something like that on a companywide basis, because then it becomes bureaucratic and depersonalized. |
I think of flexible hours and telecommuting as making better use of our overall resources. In effect, we have people that cover for us around the clock. It's a benefit to the company more than anything else. |
It's a problem because you have to ration it. You have to make sure that everyone is getting some opportunity, and that the high-potential types are getting every opportunity. |
It's very informal and has no cost, because an expert who works for you is sharing information about a topic with some colleagues. |
The secret here is to keep people from getting into the [job-seeking] game. If you can avoid that, then it doesn't matter what the other salaries are because people aren't going to make those comparisons. |
You have to be careful, because some people are going to enjoy a lot of interaction with users, and shielding them is not the right solution. But a lot of people are more interested in the technology. So, if people don't want to be bothered by users, I make sure they aren't. |