I am delighted that Air Canada has reported record loads for 24 consecutive months, but it is even more satisfying that these load factors are being achieved with increase capacity and improved yields. While a buoyant economy and travel market are creating favorable conditions for the airline, it is important to recognize that it is our new business model that is allowing us to seize the opportunity. Our simplified fare structure, product innovations such as flight passes, and strong customer service delivered by our hard working employees are leading more people to choose Air Canada when they fly.
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