Arrogant companies try to manage customer relationships to the exclusion of other people. This is not a new story. |
It's going to be the OK Corral pretty soon. Remember, in 1990, Cisco was less than $90 million in revenue. Companies that are now dead had product lines in excess of $90 million in revenue in 1990. |
There will be fewer of us a year from now. |
You and I might be a very interesting combination because we're very different. |
You have about 25 to 30 million corporate remote access users in the world. At the rate the remote access market is growing, you'll easily have 100 million by 2002. If they were all VPN remote access users, and you collected $10 a year from each of them for maintenance, that's $1 billion. If they spend $100 to equip themselves initially, that's $10 billion. And that's just remote access for corporate users. |