The real issue, problem and challenge is city of New Orleans. |
They need somebody that's going to have the ability and skills to assess damage and get them back on their feet. |
This is going to be a long one. |
trees all over the house and yard. |
We are making provisions and plans for evacuating that site if need be over the next couple of days. This is going to be a challenge. |
We have committed additional resources to it ... The rate of growth from this point on will definitely be a lot greater than any other market in the world. |
We pre-positioned about 60, some in Houston and some in Atlanta, so we could set up a storm office as it unfolded and move the others in quickly. |
When you think back to Andrew, we didn't have the technology back then. We could only make educated guesses on how many customers were affected, where they were and the severity of their claims. It used to be a paper chase. And now you have [access] to all of the information you need to process claims. |
You tailor it to the need of the family or individual. If you've got spoiled food or minor structural damage, say an awning or fence, you can resolve it on the spot. |