35 ordspråk av Rob Bois

Rob Bois

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A big benefit to software-as-service is that it lets companies get CRM in place quickly without the kind of budget hassles you see with buying applications, ... There's a feeling, especially among small and midsize businesses, that a hosted solution will help realize ROI more quickly.

A big benefit to software-as-service is that it lets companies get CRM in place quickly without the kind of budget hassles you see with buying applications. There's a feeling, especially among small and midsize businesses, that a hosted solution will help realize ROI more quickly.

Because most of these are monthly investments and in the past were smaller deployments, we haven't heard about the big disasters yet. The larger implementations will be the ones to watch.

But each company has varying degrees of adherence to Web-services standards and varying methods of supporting those systems.

For one of their partners to do this, they still have to set up one server for each customer. It's only cost effective for a certain size customer. [Microsoft] might be thinking beyond CRM, but who knows at this point. They're missing a big opportunity.

If Microsoft would put its stake in the ground on this, it could definitely make a pretty major impact in this business,

It is very tightly integrated with Outlook and it will shift the landscape [in the CRM business].

It isn't a scalability issue. Typically when you're talking about an organization that will have more than a thousand CRM users, you're talking about a broad implementation that will touch more areas of the company and will involve more business processes.

It's a little bit of a balancing act on Oracle's part. For now, it's kind of antithetical to their traditional message of a single unified suite.

It's a little uncommon to see a press release like that. The only precedent is the Oracle/PeopleSoft deal from a year ago, when PeopleSoft felt Oracle was being unresponsive. Clearly there's a communication issue here.

Larger companies are now seeing hosted CRM as a way to put the application in a single department to try it out, and then roll it out to the rest of the enterprise later.

Onyx says they have a poison pill in place, though I haven't seen it yet. It seems like an extreme method, but it could happen.

Revenue has become a top priority, and companies have to get something in place quickly to meet that need, ... Hosted has become very appealing to get up and running quickly with CRM -- without involving I.T. budgets.

Revenue has become a top priority, and companies have to get something in place quickly to meet that need. Hosted has become very appealing to get up and running quickly with CRM -- without involving I.T. budgets.

Salesforce.com is an ambassador for this space because it reached critical mass first. So when Salesforce.com has a problem, people start questioning the whole delivery model.

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