Four years ago, we moved a lot of work to India. We saved money and pumped it into the customer service strategy. We're tying it back to business benefit, creating loyalty through customer services. |
We needed to deliver, and the best way to do it was to go to India. I was empowered to make the decision and it has paid off for us. Toyota is depending on technology, not people, to stay ahead. |
We want to be the best captive financial services company in the world. |