Their solutions are a critical component of our suite of services because they offer about 15 specific tools that we use to offer the services to our customers. |
We just couldn't do it anymore. |
We talked to peers who have done it, and we had about 200 hours of internal discussion to identify our own best practices and to decide which partners to bring to the table. You have to pick your vendor partners wisely. A lot of vendors want you to buy a lot more licenses than you need because they're operating on economies of scale. Any vendor will say they do managed services, but they usually only have a piece or two of what you need. |