Anytime you don't have to put people in the middle, you get a better process.
Banks are centralizing lots of customer service stuff, which gives you the economies of scale, and a better, more consistent process as well. That improves customer retention.
It's a differentiating service to speed the answering of call and directing the calls as they come in.
So an [auto finance firm] is able to reduce the back office from 50 people to eight or 10, and they're able to fund auto loans faster. You have a happy customer, reduced operations costs and you've got a clear process.
This website focuses on proverbs in the Swedish, Danish and Norwegian languages, and some parts including the links below have not been translated to English. They are mainly FAQs, various information and webpages for improving the collection.
This website focuses on proverbs in the Swedish, Danish and Norwegian languages, and some parts including the links below have not been translated to English. They are mainly FAQs, various information and webpages for improving the collection.