Continued focus on (employee) turnover is of critical importance, because of the direct relation of turnover to improvements in labor costs and guest satisfaction. |
I would describe Steak n Shake as a wonderful small company that had found itself big. It was a natural time to bring some more systematic processes to bear that could ensure high-quality, consistent execution. |
It has become the almost-national student survey, |
It's really saluting these people that are just doing remarkable stuff and really getting very little attention outside of technology. |
Keep small fires small and knock them down. We will attack fires with everything we've got. I don't mind if we're accused of going overboard. |
Most of the Q1 openings were earlier than planned and have been performing better than anticipated in the short time they have been opened. |
We have a number of guests who want to come here more often but hesitate because they are appropriately sensitive to managing their calorie intake, |