This is an important stage in our recovery, and we are pleased that our progress is also confirmed by good market share growth over the same period of time. |
Tim has been with the bank for more than four years, and has led us through a period of enormous change. |
Today's announcement marks a change in how we will serve our customers and the start of a company-wide training programme equipping every colleague to improve the customer experience in store. |
We are disappointed with the home area. I think trading will remain tough. I don't see that going away. |
We are very pleased with our performance which represents our fourth consecutive quarter of like-for-like sales growth and therefore is an important further step in the recovery of our business. |
We don't want to win one year and then be forgotten. In order for that to happen, we need to have great younger guys come in a build a great program. |
We fail to see why further investigation of these aspects is required. |
We showed that we could control the clock. |
We were clear last year that we needed to fix the basics of our offer for customers and we have made good steps forward. |
We're very excited about these changes, |
We've both got a nose for the ball. We're both fast. |
While the customer experience is much improved we still need to work on achieving consistency across all of our stores, and at an acceptable cost. |