Production is not the application of tools to materials, but logic to work |
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality. |
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality. |
Rank does not confer privilege or give power. It imposes responsibility. |
So much of what we call management consists in making it difficult for people to work |
Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the "naturals," the ones who somehow know how to teach. |
Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the "naturals," the ones who somehow know how to teach. |
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself. |
The best way to predict the future is to create it. |
The better a man is the more mistakes he will make for the more things he will try. |
The computer is a moron. |
The entrepreneur always searches for change, responds to it, and exploits it as an opportunity. |
The honest work of yesterday has lost its social status, its social esteem. |
The leaders who work most effectively, it seems to me, never say 'I'. And that's not because they have trained themselves not to say 'I'. They don't think 'I'. They think 'we'; they think 'team'. They understand their job to be to make the team function. They accept responsibility and don't sidestep it, but 'we' gets the credit.... This is what creates trust, what enables you to get the task done. |
The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product. |