[You also might consider buying more than one application to address different parts of your campaigns.] If you put together several best-in-class technologies, you can create a strong CRM strategy, and leverage the best of each application, ... Often, if done correctly, this can be more effective than pinning all your hopes on one application. |
And the networking complexities of five years ago are gone. |
CRM applications now can be so customized that it doesn't matter what the size of the customer is versus the size of the vendor. |
For years we've been talking about providing a single view of the customer and trying to consolidate all the different departments and initiatives in the contact center. But the agent still has to Alt-Tab between different applications and swivel-chair between different desktops. It's out of control. |
I wouldn't say this is indicative of a trend or likely to happen again. A lot of the vendors are putting very large investments in place to prevent these sorts of situations. |
If this was happening on an on-going basis I would be concerned. But hopefully they will learn from the experience and it will be a one-time thing. |
If you put together several best-in-class technologies, you can create a strong CRM strategy, and leverage the best of each application. Often, if done correctly, this can be more effective than pinning all your hopes on one application. |
Microsoft has made a number of fixes to the previous version of their CRM software, including putting all of the tasks in a single account, ... This version makes it much easier for companies to access the information they need. |
Microsoft has made a number of fixes to the previous version of their CRM software, including putting all of the tasks in a single account. This version makes it much easier for companies to access the information they need. |
Mobile CRM solutions are improving customer focus and putting field sales and service forces together at the center of corporate revenue responsibility. Mobile CRM is showing its real value by helping performance-driven organizations sell smarter, deliver highly personalized services, and enjoy higher levels of customer satisfaction by delivering time-critical information to field personnel, when they need it most. |
Now we see more application vendors selling these suites. |
Number one priority should be an application and not a platform. What's more important is the ability for their customers to make unique business process and custom changes to their own applications or [to build any application they want themselves.] So, it's a platform play, but it's all about empowering the application itself. |
Oracle has to bend to what the customer needs. If they don't do that, they're not going to get the value of the investment they made buying Siebel, ... They're not a dumb company. |
Oracle has to bend to what the customer needs. If they don't do that, they're not going to get the value of the investment they made buying Siebel. They're not a dumb company. |
Premise-based equipment providers had no idea how to sell business applications. |