Realize that Sage has been in the CRM space for a long time, ... They are not coming to the market with new technology; it's more of a repositioning and branding effort in the U.S. and globally. |
Realize that Sage has been in the CRM space for a long time. They are not coming to the market with new technology; it's more of a repositioning and branding effort in the U.S. and globally. |
That's the major trend of CRM: to get people out of the call center and into self-service, |
The $500,000 offer is a very tactical marketing move. |
The complexity of on-premise software ? the updates and keeping it running ? can overwhelm a small business. |
The contact center--the single most important point of contact for responding to customer needs--must become more agile, provide a consistent customer experience, and be optimized for improved performance. The Microsoft Customer Care Framework helps break down the current barriers that exist. |
The disconnect to client is a pretty big stumbling block for a lot of companies that want to go to a Web-only environment if they have a large remote sales force or workforce. [Microsoft] has a lot of work to do to get it done. |
The easier they can make their code, the more value that code has. |
The lines are blurring between sales and marketing at many firms. Most companies want at least some basic marketing functionality. |
The number-one criteria for staying with a software-as-a-service vendor is going to be customer service and support. |
The wireless Web technology, like all great Internet breakthroughs, is surrounded by hype. However, the reality is that the United States has a growing mobile work force that could turn the hype into solving real business issues, inasmuch as wireless creates a new paradigm that no longer restricts workers by physical boundaries or a tethered desktop PC system. |
There's absolutely a demand for that. |
This is how these companies are trying to take advantage of the upheaval in the industry. They are trying to motivate a company to leave their existing software. |
This will be a great value add to Salesforce.com because data quality and data cleansing are one of the biggest paying points and failures of any CRM solution, |
This will be a great value add to Salesforce.com because data quality and data cleansing are one of the biggest paying points and failures of any CRM solution. |