It was great exposure, and it gave us an opportunity to educate people about Southwest Airlines. |
It wasn't until they mentioned [these behaviors] to us in the training that we all went, 'Wow'. None of us had experience where we noticed someone was being physically abused. But with a number of people, it was more mental abuse. A guy comes in and sits next to his wife while she's having her hair done. It's kind of creepy. |
That has been considered germane to the investigation, and so I am not going to be at liberty to discuss details. I can tell you that in general, (the low-visibility) approach is not at all unusual. In fact we have them at almost every airport we serve, as do other carriers. |
There was a growing online community having conversations about travel and Southwest. We could watch that conversation, or become part of it. |
Times are changing. We are losing some really good pilots. |
We are going to do our best to get everyone out of there that we can. |