It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone... The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment. |
It is not enough to do your best; you must know what to do, and then do your best. |
It is not enough to do your best; you must know what to do, and then do your best. |
It is not necessary to change. Survival is not mandatory. |
It is not necessary to change. Survival is not mandatory. |
Lack of knowledge . . . that is the problem. |
Learning is not compulsory... neither is survival. |
Let us ask our suppliers to come and help us to solve our problems. |
Management by results is confusing special causes with common causes. |
Off we go to the . . . Milky Way! |
Our customers should take joy in our products and services. |
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. |
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. |
Quality is everyone's responsibility. |
Quality starts in the boardroom. |