Rational behavior requires theory. Reactive behavior requires only reflex action. |
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. |
The customer is the most important part of the production line. |
The emphasis should be on why we do a job. |
The job can't be finished only improved to please the customer. |
The result of long-term relationships is better and better quality, and lower and lower costs. |
The result of long-term relationships is better and better quality, and lower and lower costs. |
There is a penalty for ignorance. We are paying through the nose. |
There must be consistency in direction. |
We are here to make another world. |
We do not know what quality is. |
We must understand variation. |
We should work on our process, not the outcome of our processes. |
We want best efforts guided by theory. |
What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis. |