Our live answer rate is now 95 percent, higher than it ever was. This is a way of improving our support, not [hurting] it. We're not preventing more people from getting in. As Tech Data grows and evolves, tech support has to grow and evolve around that. |
We felt our customers wanted more support in the areas that make them the most money: networking, servers, storage, software. |
We're starting to marshal our resources at Tech Data to respond to the large opportunities. |