All business success rests on something labeled a sale, which at least momentarily weds company and customer. |
Celebrate what you want to see more of. |
Communication is everyone's panacea for everything. |
Excellent firms don't believe in excellence - only in constant improvement and constant change. |
Give a lot, expect a lot, and if you don't get it, prune. |
Good managers have a bias for action. |
If your company has a clean-desk policy, the company is nuts and you're nuts to stay there. |
Management is about arranging and telling. Leadership is about nurturing and enhancing. |
The best leaders... almost without exception and at every level, are master users of stories and symbols. |
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. |
The simple act of playing positive attention to people has a great deal to do with productivity. |
Train everyone lavishly, you can't overspend on training. |
We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments. |
Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past. |