I feel the customers will keep coming back as long as they feel you care that they are there. |
Our skill sets are different but complement each other. We're very different and that's one of the key things to this business -- our backgrounds and skills are so different. |
We saw Laundromats were not clean, not friendly and not mindful to customer service. We felt like Durham had a lot of Laundromats but we saw what we could do differently -- how we could make it not as daunting as laundry usually is. |