[The industry has been pining for this kind of Internet for years, but it's] really starting to happen, ... The pioneers often get turned into fertilizer, and the rest harvest off them. It seems to be harvest time. |
If they don't like you, they don't renew. Renewal is everything. |
In my day, socializing was going out to a party to meet people. Now, socializing is taking place via networked devices. |
It's gone from people questioning the model to people demanding the model. Over the last 18 months to two years, it's been a total sea change. Companies know we'll manage that information better than they possibly could. They want it stored offsite so it's more easily accessible to their people around the globe. |
Perhaps these devices are changing the notion of socializing. |
Salesforce.com and other CRM solutions would be really useful if they actually had customer data stored. But they only have prospects. There's no way to make a prospect into a customer unless you tie together ERP and CRM. |
Simple, single-metric quotas and forecasts are rare in any size business, but the SFA tools offered -- both on-premise and hosted -- can't handle this basic requirement, ... As a result, most forecasting and commissions happen in Excel, not the SFA tool. |
Taking products designed for large companies and then retrofitting them to work for smaller businesses is a recipe for failure. It would be like a bus manufacturer changing the color of the bus from yellow to black, and then calling it a car. |
The market is changing, with enterprises moving away from the old-style CRM. They want more capability and flexibility, and we're happy to give them that. |