Fortunately, EI has vast experience in the implementation of DMS' and they were able to understand our specific needs. They understood our business language, the kinds of documents that we used and, most importantly, they were able to understand our business processes as well. The implementation would have been more complex if EI did not have that ability and knowledge. They also were able to cut through all the technical aspects of the system and tell us in plain, understandable language exactly what could or could not be achieved.
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