A lot of e-mail ought to be part of a knowledge management system, ... People used to be up to their eyeballs in paperwork -- now it's e-mail. |
I'm extremely pleased with the level of interest. |
In the past we've focused on putting more features in, and now the pendulum has to swing the other way to manage the knowledge and wisdom, |
We don't have a complete strategy today. We're putting the pieces in place and working with third-party companies, |
when we could get a nickel. |